Thank you for shopping at Oasis Mart. We value your satisfaction and strive to provide you with high-quality products. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 30 calendar days to return an item from the date you received it.
- Process: To initiate a return, please contact our customer service team at [insert contact email/phone number]. Please include your order number and the reason for your return.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
- Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at [insert contact email/phone number].
4. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Lost or Damaged: If the item was received damaged or the wrong item was shipped, we will cover the return shipping costs.
5. Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
